Refund and Returns Policy

WhatsApp Image 2023-08-26 at 7.22.38 PM

To initiate an exchange, please contact our customer service team at [email protected] within 5 days of receiving the item. 

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

  • We reserve the right to not accept a return if; 
  • (1) the product/s are returned after use
  • (2) the products are damaged
  • The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on exchanges at [email protected]; the same email thread. 
  • Once we receive the returned item, we will process the exchange within 7-15 business days. 
  • If you have received a defective product, share images at [email protected] and we will get back to you within 24 hours.
  • Exchange can be done on the same product for the size only once.
  • Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. In an unlikely scenario if the size you need is not available, you’ll have to wait for maximum 10 days to receive your order.

Cancellation and Refund 

Cancellation and refund is not possible against any orders.

We hope this policy helps you shop conveniently at VISASSY.
If you have any questions or concerns, you could raise them to our customer service team on [email protected]

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